FAQ'S

Frequently Asked Questions 

1. How long does shipping take?

We currently ship within the United States only. Most orders are delivered within 3–5 business days after processing.

2. Do you offer free shipping?

Shipping promotions may vary. Any applicable shipping charges or offers will be displayed at checkout.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email that allows you to monitor your shipment's progress.

4. Can I return my ice maker?

Yes. We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.

5. What should I do if my item arrives damaged?

If your product arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the damage. We will work to resolve the issue as quickly as possible.

6. Are your ice makers suitable for home use?

Yes. We offer ice makers suitable for homes, apartments, offices, RVs, and other personal-use environments.

7. Do you sell commercial ice makers?

Yes. We offer ice makers designed for both residential and commercial applications, including restaurants, bars, cafés, and event venues.

8. How much ice can your machines produce?

Ice production capacity varies by model. Please refer to the product description for detailed specifications and daily ice production rates.

9. What type of ice do your machines produce?

Depending on the model, our ice makers may produce bullet ice, cube ice, nugget ice, or other ice styles. Product specifications will indicate the ice type.

10. How often should I clean my ice maker?

For optimal performance and hygiene, we recommend cleaning your ice maker regularly according to the manufacturer's instructions.

11. Do your ice makers require a water line?

Some models require a direct water connection, while others feature a built-in water reservoir. Please review the product specifications before purchasing.

12. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

13. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways and encrypted technology to protect your information.

14. How can I contact customer support?

You can contact our support team using the information below:

Email: support@martout.com

Phone: +1 (817) 254-3340

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

We aim to respond to all inquiries within 24 hours.

15. Where are you located?

Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States

Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States