Shipping policy

At Mart Out, we are committed to delivering your order quickly and efficiently throughout the United States with FREE SHIPPING on all orders.

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship to U.S. territories, APO/FPO addresses, or international destinations at this time.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation is received. Business days are Monday through Friday, excluding federal holidays. During peak periods or high order volume, processing may occasionally take longer.

Shipping & Estimated Delivery Time

Free Shipping is automatically applied to all orders within the United States.
Once processed, orders are handed over to our shipping carrier.
Estimated total delivery time: 5–7 business days from the date of order placement (this includes processing time + transit time).
Most orders arrive within this window, but actual delivery times may vary based on your location, the shipping carrier’s schedule, and external factors.

Important Note: Delivery estimates are not guaranteed. They are based on average transit times and may be affected by:

Weather conditions
Carrier delays or high shipping volume
Federal holidays
Address verification issues
Unforeseen events

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your shipment via the carrier’s website.

Incorrect or Incomplete Shipping Information

Customers are fully responsible for providing accurate and complete shipping information at checkout. Mart Out is not liable for delays, additional shipping charges (if any arise due to address issues), or lost packages resulting from incorrect addresses, missing apartment numbers, incorrect ZIP codes, or other customer-provided errors.

Lost, Delayed, or Damaged Packages

If your package shows as delayed or lost according to the tracking information, please contact our customer support team promptly.
We will work with the shipping carrier to investigate and resolve the issue.
For lost packages confirmed by the carrier, we will either reship the order or issue a refund at our discretion, in accordance with our return policy.

Contact Us for Shipping Questions

Company Name: Mart Out Customer Support Email: support@martout.com Phone: +1 (817) 254-3340

Company & Warehouse Address: 210 S Stagecoach Trl San Marcos, Texas 78666 United States

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)

We aim to respond to all inquiries within 24 business hours.